Help Center

Getting Started

What does HIPPie actually do?

HIPPie lets creators make an original record when they capture a photo or video in the app. Later, viewers can check one question: does this copy match the creator's original record?

What do the five results mean?

HIPPie-Verified record — it matches a HIPPie original record and every badge condition was met. Record found · no badge — a record exists, but it did not pass the HIPPie camera and integrity checks the badge requires. No HIPPie record — we have no matching record; that is not proof of forgery. Differs from original — shown only when you check a file in the app: a record exists, but this file no longer matches the original. Couldn't check — the comparison itself could not run; this is never reported as "No HIPPie record".

Does "No HIPPie record" mean "fake"?

No. No HIPPie record simply means HIPPie could not find a matching original record. It does not claim the content is fake or unlawful.

Using HIPPie

Can I register photos I didn't take with the HIPPie camera?

No. Badge-eligible original records come from the HIPPie camera, because the record is made at capture time. You can still post gallery content, but a gallery post locks the badge on your profile.

What happens if I edit a photo or video after registering it?

Editing changes the file. If a file is modified even slightly — cropping, filters, metadata edits, re-encoding, or re-uploading through an app that recompresses media — it no longer matches its original record, and the check will say so. Keep the unmodified original file; that one still verifies.

Can I check proof without installing the app?

Yes. The easiest path is to open the HIPPie link shared by the creator. If you do not have a link, paste a record code from the HIPPie app.

Is HIPPie really free?

Core registration and checking are free. Optional export features may have a per-export price shown in the app before purchase. Nothing else is gated behind a subscription.

Does HIPPie work offline?

You can capture photos offline — they are queued and registered automatically once the device is back online. Verification requires an internet connection.

Privacy & Data

Do I need to upload a photo on the website?

No. The public website is for HIPPie links and record codes. You should not need to move an image from Vault to the web.

How do I delete my data?

In the app: Profile > Settings > Data & Privacy > Data controls > Delete account. To delete a single record, go to My Originals > My proofs and tap 'Delete server record' on that record's card. You can also email us.

Troubleshooting

Why does a photo taken with another camera app show "No HIPPie record"?

Because HIPPie has no original record for it. A record is made only at the moment of capture with the HIPPie camera — HIPPie cannot add one to an existing file afterwards, and it does not judge whether a photo is genuine; it only checks a file against its record.

What if someone else registers my photo first?

For disputes, keep the HIPPie app record, your original files, and any publication history. HIPPie records are meant to support creator claims, not replace legal ownership decisions.

My photo is blurry or unreadable after registration. Why?

If a photo looks wrong on disk, re-open it in the app to confirm. iOS and Android galleries sometimes cache outdated thumbnails.

Still need help?

Email us and we will get back to you within 48 hours: admin@bhware.com